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While we value complete satisfaction with every purchase and for every customer, we cannot accept returns of any products without prior express permission. All return shipments must be clearly marked with the return authorization number issued by Ring Binder Shop. All authorized returns are subject to a 20% restocking charge or a $10.00 minimum, whichever is higher. The customer is not responsible for shipping or restocking fees if Ring Binder Shop is responsible for the mistake in the order.
Return goods must be in unused, resalable condition and may not be older than thirty (30) days. Freight collect returns will not be accepted. Damaged items will be billed at full repair cost if original cartons are not used for return or if goods have been improperly packed. In addition, Ring Binder Shop reserves the right to refuse such shipments. Return authorization becomes null and void after thirty (30) days from the date of issue. Goods will not be accepted after this period. Parts are not returnable for credit. Modified or custom-made goods are not returnable. Equipment returned to Ring Binder Shop in knocked-down, disassembled or used condition cannot be credited under any circumstances.
At Ring Binder Shop, we take great pride in providing you the very best service and products, in every situation. If you have questions, please email customer service at firstname.lastname@example.org or call 1-708-688-9232 for immediate assistance. We’re open M-F 9 AM to 5 PM CST.